Издержки производства, связанные с поддержанием в работоспособном состоянии используемых систем, машин, оборудования.
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Лучший сервис - это отсутствие сервиса. Как избавить клиента от необходимости в обслуживании и сэкономить деньги компании Спросите себя: чего хотят клиенты, проснувшись утром? Связаться с сервисным отделом компании или просто пользоваться ее продуктами и услугами? Ответ очевиден, не так ли? Безупречный, с точки зрения клиента, сервис незаметен - эта идея лежит в основе книги "Лучший сервис - это отсутствие сервиса. Как избавить клиента от необходимости в обслуживании и сэкономить деньги компании". Чтобы достичь подобного уровня сервиса, необходимо кардинально изменить поведение, стратегию и систему оценки. Усилия будут оправданы: результатом станет повышение уровня удовлетворенности не только клиентов, но и персонала, снижение эксплуатационных расходов и, как следствие, рост прибыли. Авторы полностью меняют традиционный взгляд на культуру обслуживания, предлагают конкретные инструменты и методы. Книга будет интересна руководителям компаний, специалистам по продажам, а также всем сотрудникам отделов по обслуживанию клиентов.
Driving Value Using Activity-Based Budgeting A practical guide to the ABCs of ABB This unique resource takes an in-depth look at creating value through activity-based budgeting (ABB). As most organizations are dissatisfied with some aspects of their performance, ABB has become an increasinglypopular process for which many companies are abandoning traditional methods that no longer meet their demands. Emphasizing the importance of budgeting by activities and features rather than by cost elements, Driving Value Using Activity-Based Budgeting offers a complete overview of feature costing, a technique used in conjunction with ABB, as well as the underlying principles of ABB, including linking strategy to activities, forecasting revenue, capacity management, and gap analysis. With numerous examples and case studies, it shows how to use state-of-the-art tools for achieving strategic goals, such as customer survey, core competency analysis, benchmarking, house of activities, reverse engineering to cascade strategy so everyone can...
Principles of Accounting with Annual Report This text helps students hit the road with a practical set of tools, and the confidence they need to use those tools effectively in making business decisions. The goal is to introduce a new Principles of Accounting text that better reflects a more conceptual and decision-making approach to the material. The authors have taken a new "macro- to micro-" approach to the Principles of Accounting course by starting with a discussion of real financial statements first, rather than starting with the Accounting Cycle (although the Accounting Cycle is thoroughly covered in Chapters 3 and 4). The objective is to establish how a financial statement communicates the financing, investing, and operating activities of a business to users of accounting information.They motivate students by grounding the discussion in the real world, showing them the relevance of the topics covered to their future career.
Intermediate Accounting, Chapters 15-24 This bestseller has powered the careers of countless professionals. The new edition builds on the book's reputation for comprehensiveness, accuracy, and currency, incorporating all the recent changes to the accounting literature.
Live Rich : Everything You Need to Know To Be Your Own Boss Money can Buy You Happiness In Die Broke Stephen Pollan introduced a new radical new strategy for spending, saving, and investing money in today's financial market. In Live Rich, he now concentrates on the earning side--with the compelling observation that living rich has less to do with net worth and everything to do with freedom. You can live the life you want by adhering to the four tenets of the Live Rich philosophy: Make Money Too many of us have been fed the line that "work isn't necessarily about making money." Tell that to Visa next time they send you a bill. Don't Grow, Change Be ready to change your work paradigm on a moment'snotice, to morph from career to career several times as conditions--and you--change. Take Charge In the twenty-first century, you must become proactive and start taking measured risks. Become a...
International Accounting and Multinational Enterprises, 5th Edition Emphasis is on the broader international business environment and the context in which accounting is practiced worldwide. * Explains how the development of equity markets around the world has strongly influenced a convergence of key accounting practices. * Focused on the business strategies of MNEs and how accounting applies to these strategies.
Quicken 2000 for Windows for Dummies When the first version of Quicken was introduced more than twenty years ago, it started a revolution in personal finance. Now with 15 million users and 800f the market for personal finance software, Quicken is the program people turn to first when they want to manage their money more effectively or make the switch to online banking. Quicken 2000 for Windows includes exciting new features that make it easier than ever for you to take control of your money, manage business finances, and plan for your financial future. Quicken 2000 for Windows For Dummies is a quick, easy, all-in-one guide for both newcomers and people familiar with older versions of Quicken. From online banking to portfolio management, this friendly guide walks you through Quicken basics, highlights the new 2000 features, and even throws in some savvy financial advice to boot. You’ll soon be able to: Pay bills with the click of a mouse Calculate compounded interest Bank...
Essentials of Financial Analysis Processes and methods of financial statement analysis Framework for evaluating a company?s "quality of earnings" Identifies potential problem areas that need to be investigated Analytical tools and techniques to meet the objectives of different user groups Essentials of Financial Analysis Full of valuable tips, techniques, illustrative real-world examples, exhibits, and best practices, this handy and concise paperback will help you stay up to date on the newest thinking, strategies, developments, and technologies in financial analysis. "Essentials of Financial Analysis is a concise guide with the necessary resource base for improved client selection by any professional whosepractice is outside the field of financial analysis. I wish that Essentials of Financial Analysis had been available to me twenty-seven years ago when I formed an engineering firm. Its use is highly recommended." ?A. Ray...
Risk Management and Analysis, Measuring and Modelling Financial Risk (Wiley Series in Financial Engineering) In the two years since the publication of The Handbook of Risk Management and Analysis interest and the practice of management, modelling and control of financial risks has grown enormously. The author/editor has produced two stand-alone or companion volumes. Only one third of the original material remains. Measuring and Modelling Financial Risk has been structured in four parts: the first three chapters survey standard approaches to measuring and modelling financial risk from the risk manager perspective, Chapters 4 and 5 are aimed primarily at quantitative risk analysts whose job it is to put the systems in place. Chapters 6 and 7 discuss important issues in IT and systems design, and the last two chapters cover pricing and risk management of credit-risky products. Leading figures in the field contribute: Michel Crouhy, Dan Galai and Robert Mark, Stan Beckers, Thomas Wilson, Mark Broadie and Paul Glasserman, Nigel Webb, Ron Dembo, Robert Jarrow and Stuart Turnbull, and Lee Wakeman. ...